Refund Policy

This Refund Policy governs all purchases, bookings, and transactions related to services or products offered by DJ Ayemane (“we,” “us,” or “our”), whether purchased through https://www.djayemane.com or through authorized third-party platforms.
By purchasing, booking, or engaging our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. GENERAL REFUND POLICY OVERVIEW
Due to the nature of digital services, creative work, and event-based bookings, all sales are considered final unless otherwise stated in writing.
Refunds are not guaranteed and are granted only in limited circumstances as described in this policy.

2. SERVICES COVERED BY THIS POLICY
This Refund Policy applies to, but is not limited to:

• DJ performances and live event bookings

• Appearances and performance engagements

• Creative services

• Digital services or deliverables

• Deposits, retainers, or booking fees

• Any other services offered under the DJ Ayemane brand

3. EVENT BOOKINGS AND DJ SERVICES
3.1 Deposits and Booking Fees

• All deposits and booking fees are non-refundable.

• Deposits are used to secure the date, block availability, and cover administrative and preparation costs.

• Once a date is reserved, it is removed from availability for other clients.

3.2 Client Cancellations
If the client cancels an event or service:

• More than 30 days before the event:

  • Any amounts paid beyond the non-refundable deposit may be eligible for partial refund at our discretion.

• 30 days or less before the event:

  • No refunds will be issued.

• 7 days or less before the event:

  • No refunds, credits, or rescheduling will be permitted.

All cancellations must be made in writing.
3.3 Rescheduling

• Rescheduling requests are subject to availability.

• Deposits may be applied to a new date one time only, provided notice is given at least 14 days in advance.

• If a new date cannot be agreed upon, the deposit remains non-refundable.

4. NO-SHOWS AND CLIENT DELAYS

• Failure to appear, provide access, or meet at the agreed time and location constitutes a no-show.

• No-shows are not eligible for refunds or credits.

• Delays caused by the client do not extend performance time or qualify for partial refunds.

5. PROVIDER CANCELLATION
In the rare event that DJ Ayemane must cancel due to illness, emergency, or circumstances beyond reasonable control:

• A full refund of amounts paid will be issued, or

• At the client’s option, the event may be rescheduled

This will be the sole and exclusive remedy.

6. DIGITAL PRODUCTS OR SERVICES (IF APPLICABLE)
If digital products, downloadable content, or digital services are offered:

• All digital sales are final and non-refundable

• Refunds will not be issued once access has been provided or the product has been delivered

This is consistent with California law regarding digital goods.

7. THIRD-PARTY PLATFORMS
If payment or booking is processed through a third-party platform (e.g., ticketing services, payment processors, booking services):

• Their refund policies may apply in addition to this policy

• We are not responsible for third-party processing fees

• Refunds issued through third parties may exclude non-refundable fees
   

8. FORCE MAJEURE
We are not responsible for cancellations or delays caused by events beyond our reasonable control, including but not limited to:

• Acts of God

• Natural disasters

• Government restrictions

• Power outages

• Venue closures

• Public emergencies

In such cases, refunds are not guaranteed but may be considered on a case-by-case basis.

9. CHARGEBACKS AND PAYMENT DISPUTES
Initiating a chargeback or payment dispute without first contacting us may result in:

• Immediate termination of services

• Loss of any future bookings

• Submission of evidence disputing the chargeback

Chargebacks made in violation of this Refund Policy may be considered fraudulent.

10. HOW TO REQUEST A REFUND
All refund requests must be submitted in writing and include:

• Your full name

• Event or service details

• Date of purchase or booking

• Reason for the request

Requests may be submitted to:
Email: info@themossenterprises.com
We will review requests within a reasonable time and respond accordingly.

11. NO IMPLIED WARRANTIES
All services are provided “as is” and “as available.” We do not guarantee specific outcomes, audience reactions, or subjective satisfaction.

12. CHANGES TO THIS REFUND POLICY
We reserve the right to update or modify this Refund Policy at any time. Updates will be effective immediately upon posting to the Website.
Continued use of our services constitutes acceptance of the updated policy.

13. CONTACT INFORMATION
If you have questions about this Refund Policy, please contact:
DJ Ayemane
Website: https://www.djayemane.com
Email: info@themossenterprises.com

IMPORTANT DISCLAIMER
This Refund Policy is provided for general informational purposes and does not constitute legal advice. You should consult legal counsel to ensure this policy complies with all applicable laws and reflects your specific business practices.